Refinery Merchandise Store
Every shirt, hat, and accessory helps support live music at The Refinery. Thank you for being part of our community and helping us bring unforgettable performances / events to Charleston.
Merchandise Questions / COncerns
Shipping Information
All merchandise is made to order through our fulfillment partner. Orders are produced within 2–5 business days before shipping.
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Once your order has shipped, tracking information will be sent to the email address used to place your order.
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Please note that if your order contains multiple products, they may be produced by different fulfillment partners and may arrive in separate packages on different days.
Returns + Exchanges
Because all merchandise is made to order, we are unable to accept returns or exchanges for incorrect sizes, colors, or buyer's remorse.
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​If your order arrives damaged, defective, or incorrect, please contact our email address ( INFO@THEREFINERYCHS.COM ) , within 14 days of delivery, and we'll work with our fulfillment partner to make it right.
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Lost or Delayed orders
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If your order appears to be lost or significantly delayed, please contact our email address ( INFO@THEREFINERYCHS.COM )
We'll work with our fulfillment partner to investigate and resolve the issue as quickly as possible.
Sizing information
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Due to every item being made to order, we cannot guarantee exchanges for incorrectly ordered sizes.
